Terms and conditions

We are happy to welcome you to our website brocanate.com.

We strive to ensure to the best of our ability, the accuracy and updating of the information on this site, the content of which we reserve the right to correct at any time and without notice. However, we cannot guarantee the accuracy, precision or completeness of the information made available on this site. Consequently, we decline all responsibility for any imprecision, inaccuracy or omission relating to the information available on the site.

Brocanate can not, under any circumstances, be held responsible for any damage related to direct or indirect use of this site. And more generally any damage, direct or indirect, whatever the causes, origins, natures or consequences, caused by anyone's access to the site, or the inability to access it, from the use of the site or the credit given to any information coming directly or indirectly from it.

OFFERS AND PRICES

Promotional offers are only valid within the limit of the period of validity of the offer concerned and of available stocks. The prices are not contractual and can be modified during the year, without notice.

ORDERS AND PAYMENTS

Orders can be made online (Paypal secure payment), by check or money order.

For all orders by check (payable to Nathalie Fradois-Pieters) or postal order, please include the name of the product and your postal address with your payment.

Checks and money orders should be sent to the following address:

Nathalie Fradois-Pieters
86 rue des Chenets

Bouillé Loretz

79290 LORETZ d'ARGENTON

 

Product reservations can be made in advance at the following address: https://brocanate.com/index.php/fr/contact

The products will only be delivered upon receipt of payment.

However, we reserve the right to cancel any order from a customer with whom there is a payment arrears or a dispute relating to the payment of a previous order, or for any other legitimate reason relating in particular to the abnormal nature of the order.

PAYMENT BY CHECK OR ORDER

It is due after confirmation of the order by the customer within seven working days. After this period, Brocanate may cancel the order. Sending a check or money order implies acceptance of these conditions of sale and will be worth signature and acceptance of the operations carried out.

The invoice will be sent to the customer, if he so requests. NB: VAT not recoverable

WITHDRAWAL

Buyers benefit from a withdrawal period of seven days from the delivery of their order to return the product to Brocanate for exchange or refund without penalty, with the exception of the return costs, which are the responsibility of the customer. .

DELIVERIES

Deliveries are made to the address indicated during online payment (PayPal secure solution) or by check which can only be in the "Euros" zone and the United Kingdom. The risks are the responsibility of the purchaser from the moment the products have left the premises of Brocanate. In the event of damage during transport, a reasoned protest must be made to the carrier within three days of delivery. Delivery times are only indicative; if these exceed thirty days from the order, the sales contract may be terminated and the buyer reimbursed.

You will be delivered within an average of 10 working days from receipt of your payment.

Packages will generally be sent by La Poste (Colissimo or Letter Max)

GUARANTEE

All complaints, requests for exchange or reimbursement must be made by post to the following address: N. Fradois-Pieters, 86 rue des Chenets, 79290 BOUILLE-LORETZ

RESPONSIBILITY

The seller, in the online sales process, is only bound by an obligation of means; it cannot be held liable for damage resulting from the use of the Internet network such as loss of data, intrusion, virus, interruption of service, or other unintentional problems.

INTELLECTUAL PROPERTY

All elements of the Brocanate site are and remain the intellectual and exclusive property of Brocanate.

AVAILABILITY OF PRODUCTS

In case of unavailability of the product after placing your order, we undertake to inform you within eight days. You can then choose a refund, which will take place within ten days, or an exchange.

PERSONAL DATA

Personal information relating to buyers may be subject to automated processing. Brocanate reserves the right to collect information on buyers including by using cookies, and, if it wishes, to transmit the information collected to commercial partners.

Buyers can oppose the disclosure of their contact details by notifying:

N. Fradois-Pieters, 86 rue des Chenets, 79290 Bouillé loretz LORETZ d'ARGENTON

LITIGATION

Applicable law and competent court: Any dispute relating to the site and sales of brocanate.com will be exclusively governed by French law. The competent courts and tribunals will be the only ones empowered to exercise in the event of a dispute.

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