Terms and conditions

TERMS and conditions

We are happy to welcome you to our website brocanate.com.

We strive to ensure to the best of our ability, the accuracy and updating of the information on this site, the content of which we reserve the right to correct at any time and without notice. However, we cannot guarantee the accuracy, precision or completeness of the information made available on this site. Consequently, we decline all responsibility for any imprecision, inaccuracy or omission relating to the information available on the site.

Brocanate can not, under any circumstances, be held responsible for any damage related to direct or indirect use of this site. And more generally any damage, direct or indirect, whatever the causes, origins, natures or consequences, caused by anyone's access to the site, or the inability to access it, from the use of the site or the credit given to any information coming directly or indirectly from it.


Promotional offers are only valid within the limit of the period of validity of the offer concerned and of available stocks. The prices are not contractual and can be modified during the year, without notice.


Orders can be made online (Paypal secure payment), by check or money order.

For all orders by check (payable to Nathalie Fradois-Pieters) or postal order, please include the name of the product and your postal address with your payment.

Checks and money orders should be sent to the following address:

Nathalie Fradois-Pieters
86 rue des Chenets

Bouillé Loretz


 Product reservations can be made in advance at the following address: https://brocanate.com/index.php/fr/contact

The products will only be delivered upon receipt of payment.

NB: For bulky and/or fragile items, shipping will be paid for by the buyer upon receipt of the item.

Or, for local buyers, please contact Brocanate, Nathalie Fradois https://brocanate.com/index. php/fr/contact

However, we reserve the right to cancel any order from a customer with whom there is a payment arrears or a dispute relating to the payment of a previous order, or for any other legitimate reason relating in particular to the abnormal nature of the order.


It is due after confirmation of the order by the customer within seven working days. After this period, Brocanate may cancel the order. Sending a check or money order implies acceptance of these conditions of sale and will be worth signature and acceptance of the operations carried out.

The invoice will be sent to the customer, if he so requests. NB: VAT not recoverable


Buyers benefit from a withdrawal period of seven days from the delivery of their order to return the product to Brocanate for exchange or refund without penalty, with the exception of the return costs, which are the responsibility of the customer. .


Deliveries are made to the address indicated during online payment (PayPal secure solution) or by check which can only be in the "Euros" zone and the United Kingdom. The risks are the responsibility of the purchaser from the moment the products have left the premises of Brocanate. In the event of damage during transport, a reasoned protest must be made to the carrier within three days of delivery. Delivery times are only indicative; if these exceed thirty days from the order, the sales contract may be terminated and the buyer reimbursed.

You will be delivered within an average of 10 working days from receipt of your payment.

Packages will generally be sent by La Poste (Colissimo or Letter Max)


All complaints, requests for exchange or reimbursement must be made by post to the following address: N. Fradois-Pieters, 86 rue des Chenets, 79290 BOUILLE-LORETZ


The seller, in the online sales process, is only bound by an obligation of means; it cannot be held liable for damage resulting from the use of the Internet network such as loss of data, intrusion, virus, interruption of service, or other unintentional problems.


All elements of the Brocanate site are and remain the intellectual and exclusive property of Brocanate.


In case of unavailability of the product after placing your order, we undertake to inform you within eight days. You can then choose a refund, which will take place within ten days, or an exchange.


Personal information relating to buyers may be subject to automated processing. Brocanate reserves the right to collect information on buyers including by using cookies, and, if it wishes, to transmit the information collected to commercial partners.

Buyers can oppose the disclosure of their contact details by notifying:

N. Fradois-Pieters, 86 rue des Chenets, 79290 Bouillé loretz LORETZ d'ARGENTON


Applicable law and competent court: Any dispute relating to the site and sales of brocanate.com will be exclusively governed by French law. The competent courts and tribunals will be the only ones empowered to exercise in the event of a dispute.






Réalisation du site

  • Brocanate, nom commercial de Mme Nathalie Fradois.
  • brocanate.com


Récupération et/ou utilisation de données

Le site brocanate.com fait l'objet d'une déclaration auprès de la CNIL (Commission Nationale Informatique et Libertés), conformément à la Loi n° 2004-801 du 6 août 2004 relative à la protection des personnes physiques à l'égard des traitements de données à caractère personnel modifiant la loi n° 78-17 du 6 janvier 1978.


Numéro assigné par la CNIL : 1739142


In accordance with the new European General Data Protection Regulation (GDPR) which has been in effect since May 25, 2018, we are asking for your agreement to continue to send you our information e-mails and catalogs.

We use your data (surname, first name, postal address and e-mail address) to inform you of upcoming trade shows as well as to send you our catalogs.
We never pass them on or will pass them on to a third party, because we only use functional cookies.

The Brocanate site does not contain any advertising.




We use cookies

We use cookies on our website. Some of them are essential for the operation of the site, while others help us to improve this site and the user experience (tracking cookies). You can decide for yourself whether you want to allow cookies or not. Please note that if you reject them, you may not be able to use all the functionalities of the site.